India Systems Justice · Part 8 of wrong problems · ← Prev · Next →

you can't get justice, and you can't take it yourself

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Portrait of Dhruv Verma

Dhruv Verma

Software engineer focused on people, systems, and impact

11 min read

this is the eighth piece in a series about how india keeps solving the wrong problem.

this one is built around two small stories. neither is dramatic. together they show a trap.

the first isn’t mine. someone i know had his bike stolen. he did everything right. went to the police, got the report filed, did the paperwork. and then, as usually happens, nothing moved.

weeks later he spotted his own bike in a market. the thief, more or less, standing right there.

so he took it back. and that, it turns out, was his mistake. because recovering your own property yourself is the thing the system treats as breaking the law. he ended up out of pocket again, sorting out a mess he hadn’t created.

sit with that. the theft cost him nothing official. getting his own bike back cost him money.


the other half of the trap

the second story is mine, and it’s smaller.

i once managed to track down a phone thief. actually found the person. i went to the local police and asked them to come with me.

they wouldn’t. there were protocols, i was told. they couldn’t just accompany me like that.

so here are the two halves, side by side.

when you do the lawful thing and report it, the system often won’t act for you. and when you give up on the system and act for yourself, the law says that’s not allowed, and now you’re the one who stepped out of line.

you can’t get the system to move, and you’re not permitted to move without it.

that gap, between a system that won’t act and a rule that won’t let you act, is exactly where the ordinary citizen gets stuck.


the law is actually reasonable. that’s the trap.

here’s the uncomfortable part. the rules, read on their own, are sensible.

the supreme court has been clear, in a 2013 ruling, that police must register an fir when you report a cognizable offence. it isn’t optional. so my acquaintance was owed that report, and owed an investigation.

and the law that stopped him from just grabbing his bike back is reasonable too. recovered stolen goods are evidence. if everyone seized their own property by force, you’d have street justice, destroyed cases, and fights over who really owns what. so the law routes recovery through the police and a magistrate. on paper, that protects everyone.

both rules are fine. the problem is that one of them assumes the police will actually act, and too often they don’t.

a long-running policing survey found that roughly one in four people who went to the police couldn’t even get their complaint registered. the rule says they must. reality says otherwise. and once registration is a coin toss and investigation is a maybe, the second rule, the one forbidding self-help, stops being protection and becomes a cage.

you’re told to leave it to them. and then they don’t come.


why it doesn’t work

this isn’t usually one lazy officer. it’s a system running on empty.

india has fewer police per person than its own sanctioned strength calls for, with around a fifth of posts sitting vacant, year after year. the people who are there are overworked. so triage is brutal, and a stolen phone or bike is near the bottom of it.

stretched that thin, the whole system runs on triage, and a low-value theft is almost never the priority. it’s less that nobody cares and more that there isn’t enough of anyone to go round.

and even if your case somehow moves, look at where it’s headed. courts are carrying something like five crore pending cases. around three quarters of people sitting in indian prisons are undertrials, not convicted, just waiting. the overall conviction rate for serious crimes hovers around half. property recovery, in the data that exists, is low.

so the honest math for a stolen bike is grim. report it and it likely goes nowhere. and even the system working would mean years of waiting for a one-in-three shot.


the wrong problem, at a police station

here’s where it connects.

we wrote good rules. fir registration is mandatory. don’t take justice into your own hands. both are the right principles.

what we never built was the capacity to honour them. the staffing, the incentives, the follow-through that would make “leave it to us” a real promise instead of a brush-off.

so the rules, without the delivery behind them, invert. they stop protecting the citizen and start trapping them. you’re held to the part that constrains you, the no self-help rule, while the part that’s supposed to serve you, the duty to act, quietly lapses.

and the burden lands where it always lands in this series. on the individual. you absorb the loss, or you break a rule trying to fix it yourself and become the offender.

we built a system that’s strict about what you can’t do and slow about what it owes you.

a rule works only when the duty behind it is delivered too. take away the delivery and the rule stops protecting you.


a careful note before the last one

i want to be precise here, because this is sensitive ground.

i’m not pointing at the officers themselves. most are understaffed and buried, and plenty are decent people in a stretched setup. the gap i’m describing is structural, not a verdict on individuals. and i’ve kept names, places, and specifics out of this on purpose.

the fix isn’t anger at the constable in front of you. it’s the unglamorous stuff, more police, better resourced and less burdened, real follow-through on complaints, courts that don’t take a decade. the structure, not the scapegoat.

next, the last one, and the quietest. the hard conversation we keep avoiding, and what it costs when we choose the comfortable silence.

Frequently asked questions

  • Are police in India required to register an FIR?

    Yes. In Lalita Kumari v. Government of Uttar Pradesh (2013), the Supreme Court held that registering an FIR is mandatory when the information discloses a cognizable offence. Despite that, surveys like the Status of Policing in India Report have found roughly one in four people who approached the police could not get their complaint registered.

  • Can you take back your own stolen property if you find it?

    Generally no, not by force. Recovered stolen goods are treated as evidence, and the law routes their seizure and return through the police and a magistrate rather than the owner. Taking it back yourself can expose you to legal trouble and can damage the case. The correct path is to report it and let the police recover and produce it before the court.

  • Why do small theft cases so often go unsolved?

    Mostly capacity. Police forces run well below their sanctioned strength, with around a fifth of posts vacant, so low-value property crimes sit near the bottom of an overloaded list. Recovery rates for stolen property are correspondingly low.

  • Why is the justice system so slow in India?

    Capacity and backlog. India has fewer police per capita than its own sanctioned strength, with around a fifth of posts vacant. Courts carry roughly 5 crore pending cases, about three quarters of prisoners are undertrials awaiting verdicts rather than convicted, and the overall conviction rate for serious crimes sits only around half.

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Portrait of Dhruv Verma

Dhruv Verma

Software engineer building reliable products, mentoring builders, and learning through travel and collaboration.